Pre-sales services.
Application consulting: Our consulting experts have insight into the global application of cutting and welding technology, we are ready to provide you with information consulting on products, prices, technology, industry solutions, and share our valuable knowledge with you to help you make an optimized solution.
Reception: You can make an appointment to visit the showroom and visit the company in person, and we will provide you with professional receptionists.
On-sale services.
Installation: We will be responsible for the free installation and commissioning of your purchased equipment, so that the machine can be put into use as soon as possible.
Training: Our Huagong laser headquarters has a “laser processing technology training center”, free of charge for your technical staff to provide equipment operation, maintenance and process technology training. After the installation and commissioning of the equipment, we can also provide operators to continue training guidance at the site according to your needs, until your technical staff have the ability to work independently.
After-sales service.
Maintenance: We provide one year free warranty and lifelong maintenance for your purchased products. During the warranty period, equipment failure and mechanical damage (except for human factors and force majeure factors), the company is responsible for free repair, the required replacement parts provided by the company (except for consumable parts). Beyond the warranty period, the repair is only charged at cost; at the same time, since the date of your purchase, enjoy the software upgrade service for life; when the need for maintenance services, our engineers will provide a rapid response.
◆ Preventive maintenance. According to your different needs, we can perform regular maintenance on your machine, or provide it when you need it. Regular adjustment and calibration of the machine can ensure the best performance. Some potential problems can be solved before they break out to avoid affecting productivity.
◆ Service network. We have established a perfect marketing network in China, while the international marketing network is also developing, you can check our service network on our official website, the after-sales service response time is 4 hours, when we receive a repair call, the after-sales engineer has a clear answer or arrives at the equipment site within 24 hours.
◆ Online service. We have established diversified online service channels, you can contact us through customer service phone, customer service mailbox, website online, website message, WeChat public number and other channels to get the service you need.
Spare parts: The use of original spare and wear parts optimizes the productivity of the machine. We can guarantee sufficient spare parts and promise you the best price to control the maintenance quality from the root.